Privacy Notice & Cookie Policy

PRIVACY NOTICE

Who are we?
We are It’s a 10 Haircare Limited. The It’s a 10 Haircare brand is the industry leading gold standard when it comes to products that truly enhance the health and loveliness of hair. It’s a 10 Haircare products address common haircare challenges with results that are noticeable from the first use.

Our representative in the United Kingdom is at It’s a 10 Haircare Limited, Innovation Centre, Gallows Hill, Warwick, United Kingdom, CV34 6UW.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What does this Privacy Notice cover?
It’s a 10 Haircare takes your personal data seriously. This policy:

  • sets out the types of personal data that we collect about you;
  • explains how and why we collect and use your personal data;
  • explains how long we keep your personal data for;
  • explains when, why and with who we will share your personal data;
  • sets out the legal basis we have for using your personal data;
  • explains where we store your personal data and whether we transfer your data outside of the European Economic Area;
  • explains the different rights and choices you have when it comes to your personal data; and
  • explains how you can contact us.

What personal data do we collect about you?
We will collect certain personal information about you in the course of your relationship with us. This information may be collected as the result of four different modes of interaction:

  1. Website visitation (via use of cookies, as detailed below).
  2. Data related to sales and marketing contacting, provided we have your consent to do so.

This information may include customer name and contact details including e-mail, and phone number.

Where do we collect personal data about you from?
We may collect personal data about you from the following sources:

  • Directly from you. This is information you provide to us.
  • From data provided through our website (via cookies).

How and why do we use your personal data?
We only collect information necessary to providing the best service that It’s a 10 has to offer. We do not collect information for the purpose of selling your information to anyone.

We will only use your personal data if you have given consent, for marketing activities, including sending promotional materials, information about products, services, special opportunities, limited-time offers, and events.

We will not use your information for any other purposes unless we are required to do so by law.

How long do we keep your personal data?
We only retain personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations.

Who do we share your personal data with?
We do not share your personal data with anyone.

What legal basis do we have for using your personal data?
We only use your personal data for marketing activities if you have given consent.

Do we make automated decisions concerning you?
No, we do not carry out automated decision making or automated profiling.

Do we use Cookies to collect personal data on you?
To provide better service to you on our websites, we, (and our service providers), including partners OneTrust and Google, use cookies to collect your personal data when you browse. For information about our use of cookies and how to decline them or turn them off please read our cookie policy [available here].

What about marketing?
You can unsubscribe / opt out of marketing communications at any time by clicking the “Unsubscribe” link in any of our communication or by contacting us using the details at the end of this Privacy Notice.

Where do we store your personal data? Do we transfer your personal data outside the EEA?
We do not store or transfer your personal data outside the EEA.

How do we keep your personal data secure?
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

What rights do you have in relation to the personal data we hold on you?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

Your rights and what they mean
Below we list out your rights and provide an explanation.

1. The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Notice.

2. The right of access
You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Notice).

This is so you’re aware and can check that we’re using your information in accordance with data protection law.

3. The right to rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.

4. The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

6. The right to data portability
You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

7. The right to object to processing
You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

8. The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

9. The right to withdraw consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

How can you make a request to exercise your rights?
To exercise any of these rights, contact us as at info@itsa10haircare.co.uk or using this web form and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity.

If your information has been processed by us on behalf of a customer and you wish to exercise any rights you have with such information, please inquire with us info@itsa10haircare.co.uk.

How will we handle a request to exercise your rights?
We’ll respond as soon as we can regarding a specific request. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, the law may allow us to refuse to act on the request.

How can you contact us?
If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us here.

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator in your country.

COOKIE POLICY

It’s a 10 Haircare Limited("us", "we", or "our") uses cookies on the www.itsa10haircare.co.uk website (the "Service"). By affirmatively consenting to your use of cookies, you consent to the use of our Privacy Policy and use of cookies on this site. You can withdraw your consent to our use of cookies on your device at any time by contacting us at info@itsa10haircare.co.uk.

Our Cookie Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How It's a 10 uses cookies
When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics
  • To store your preferences
  • To enable advertisements delivery, including behavioural advertising

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies
We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service.

Accounts-related cookies
We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the "remember me" functionality.

Analytics cookies
We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Advertising cookies
These type of cookies are used to deliver advertisements on and through the Service and track the performance of these advertisements. These cookies may also be used to enable third-party advertising networks to deliver ads that may be relevant to you based upon your activities or interests.

Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies?
If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: 
https://support.google.com/accounts/answer/32050

For the Edge web browser, please visit this page from Microsoft: 
https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

For the Internet Explorer web browser, please visit this page from Microsoft:
https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

For the Firefox web browser, please visit this page from Mozilla: 
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

For the Safari web browser, please visit this page from Apple: 
https://support.apple.com/en-gb/guide/safari/sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

Where can you find more information about cookies?
You can learn more about cookies and the following third-party websites:

AllAboutCookies
https://allaboutcookies.org/

Network Advertising Initiative
https://thenai.org/

European Privacy Rights
If you are a data subject located in the European Economic Area ("EEA"), you may have the right to access, rectify, or erase personal data we have collected about you through the Site or Services. You may also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Site or Services. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

It's A 10 Haircare is committed to cooperating and complying with European Union data protection authorities (DPAs) advice with respect to any human resources data transferred from the European Union in the context of the employment relationship.

To exercise any of these rights, contact us as at info@itsa10haircare.co.uk or using this web form and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity.

If your information has been processed by us on behalf of a customer and you wish to exercise any rights you have with such information, please inquire with us at +44 (0) 203 654 9792.