WE CARE FOR EVERY HAIR

At It's a 10, we strive to make a difference

TO OUR CUSTOMERS

We want our customers to experience the best in hair care products. It’s with this commitment that we strive to bring It’s a 10 to homes around the world. We only provide the highest quality of products so that our customers can have that “salon experience” right in their own homes. We also understand that hair care goes beyond just the products used to improve hair health and styling techniques. Hair care is also about staying up to date on information about what’s going on in the hair industry. We want our customers to get the most out of their hair care products.

DELIVERY OPTIONS

We Offer FREE Delivery to the UK on Orders Over £25

We are closed on weekends and public holidays and deliveries will not be made on bank holidays. During these times orders will be processed on the next working day. During busy periods orders may take longer than the estimated timeframes. Next Day Delivery is only available on orders placed before 1pm and between Monday - Thursday.

UNITED KINGDOM

OPTION

PRICE

DETAILS

Standard Delivery (Orders Up to £25)

£3.50

3 to 5 working days

Standard Delivery (Orders over £25)

FREE

3 to 5 working days

Next Day Delivery (order before 1pm)

£6

Royal Mail 24

INTERNATIONAL DELIVERY

Unfortunately, we do not currently ship outside of the United Kingdom

SHIPPING INFORMATION

After making your order, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to you shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, you should contact It’s a 10 Haircare Online Customer Service by email at:

Email us at info@itsa10haircare.co.uk for assistance.

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, you should contact It’s a 10 Haircare Online Customer Service by email at info@itsa10haircare.co.uk for assistance. Please allow 7-14 business days. It’s a 10 Haircare isn’t responsible for any unforeseen or Force Majeure events.

RETURN POLICY

It’s a 10 Haircare will only accept unopened, undamaged products purchased on the website within 14 days of Buyers receipt of product via the E Commerce Store. Products purchased on the E-Store cannot be returned to a It’s a 10 Haircare distributor nor to a salon which sells It’s a 10 Haircare products.

If a product purchased on the E-Store is defective, you should contact It’s a 10 Haircare Online Customer Service by email at info@itsa10haircare.co.uk within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.